Careers at CHHOP

Organization Information: 

Our focus at CHHOP is housing and food equity. We operate a shelter for unhoused adults of all genders, including veterans, a collaborative housing and support services program for domestic violence survivors and their families, a permanent supportive housing program for chronically homeless individuals with a disability, a large “farm to pantry” food pantry and a rental arrears and community services program for immigrants and low-wage workers.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture. 

To Apply: Submit cover letter and resume to: https://www.chhop.org/jobs. No calls, please. 

Client Care Specialist Supervisor / Coordinated Entry Assessor

Location: Peekskill, NY

Reports to: Chief Program Officer, Peekskill

Schedule: Flexible to meet 24/7 operational needs, including evenings, weekends, and holidays

Position Summary

Reporting to the Chief Program Officer- Peekskill, the Client Care Specialist Supervisor/ Coordinated Entry Assessor leads the Coordinated Entry process for all clients entering Jan Peek House. This role is responsible for client data entry, monitoring timeliness and accuracy of all records, and providing training and supervision to Client Care staff. Supervisory duties include overseeing the Coordinated Entry process and the daily operations of direct care responsibilities.

Key Responsibilities

Staff Supervision & Development

• Supervise, coach, and support Client Care staff to deliver high-quality, client-centered services
• Promote a culture of accountability, service excellence, and trauma-informed care
• Monitor staff performance, documentation, and adherence to program standards
• Lead and coordinate team meetings to communicate updates and ensure alignment
• Schedule, monitor and maintain training and documentation
• Other duties as assigned

Operations & Coverage

• Ensure 24/7 program coverage, including scheduling and emergency staffing as needed
• Enforce program policies and promote a structured, respectful environment for clients and staff
• Identify operational challenges and implement process improvements to strengthen program effectiveness

Coordinated Entry & Client Services

• Oversee client intake, assessments, and coordinated entry processes to support timely access to housing and services
• Enter client data and ensure timeliness and accuracy of all records

Qualifications

Education

 Some college or trade school education, or 5+ years working in social services

Experience

 Minimum of 2 years in a leadership or supervisory role

Requirements

• Knowledge of issues related to homelessness, mental illness, and trauma
• Proficiency with Microsoft Office products and databases

Valid driver's license, insurance, personal vehicle, and clean driving record for at least 5 years

Skills & Abilities

• Strong commitment to social justice and equity
• Ability to work effectively with diverse populations
• Excellent time management and organizational skills
• Self-motivated and flexible, with the ability to adapt to urgent situations

Salary: $62,000+ medical and other benefits

Turning Point Case Manager

Position Summary

The Turning Point Case Manager is a mid-level social services and advocacy position supporting individuals with disabilities who were formerly homeless and who now live independently in the community. The role of the Turning Point Case Manager is to build trusting relationships with program participants to maintain housing and achieve goals, including developing skills, including budgeting, socialization, education, and maximizing physical and mental health.

The ideal candidate will bring a readiness to learn and provide support to empower participants to maintain safety, stability, and personal growth.

CHHOP is recognized by its peer-human service agencies, constituents, and stakeholders for its excellence in serving those most in need. The Turning Point Case Manager position offers the ideal candidate the opportunity to join a team of mission-driven, compassionate professionals.

Key Responsibilities

• Meet individually with clients to monitor well-being, conduct assessments, and provide referrals to supportive services both within the agency and through community-based providers.
• Assist clients in accessing essential services, including food, transportation, medical care, benefits, counseling, employment, and emotional support; coordinate referrals to specialized or higher-level services when needed.
• Develop, implement, and regularly review individualized service plans with participants, supporting independent living skills such as budgeting, and connection to community resources to support long term housing stability
• Work collaboratively with the Program Supervisor and external partners to coordinate case conferences, respond to crises, and determine appropriate interventions and outcomes to address behaviors compromise housing sustainability
• Perform data entry and maintain records within the agency database system, ensuring accuracy of client information, income verification, and rent calculations.
• Monitor clients’ financial obligations, including rent and utility payments, and report concerns to the Program Supervisor; work with utility providers to ensure continuity of essential services.
• Conduct housing quality inspections (HQS) and home visits in accordance with HUD guidelines to assess living conditions, identify needed repairs, and ensure compliance; follow up on inspection deficiencies with clients and landlords
• Oversee housing-related activities, including lease renewals, landlord engagement, apartment inspections, and identifying new housing opportunities by maintaining relationships with current and prospective landlords.
• Participate in ongoing professional development and training opportunities.
• Other duties as assigned.

Administrative & Team Support

• Maintain files “audit ready”
• Work across programs when needed
• Participate in staff meetings, conferences, and organizational events

Qualifications

Required

• Bachelor’s degree or equivalent experience in social justice studies, social services, or a related field
• Minimum 2 years’ experience in a related nonprofit field
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Proficiency with Microsoft Office and/or Google Workspace
• Demonstrated commitment to equity, dignity, and the mission of addressing housing and food insecurity
• Detail-oriented with strong problem-solving abilities. 
• Must be willing and able to visit and inspect living quarters, climb multiple flights of stairs
• Valid driver’s license required with access to vehicle
• Knowledge of Westchester County resources preferred 
• Strong basic math skills to assist clients in creating household budgets 
• Ability to work independently and as part of a team. 

 

Preferred

• Internship, volunteer, or work experience in a nonprofit setting
• Spanish/English bilingual
• Knowledge of issues related to homelessness, disability, and trauma

Core Values & Competencies

• Respect for people from diverse backgrounds and lived experiences
• Trauma-informed, compassionate communication
• Strong sense of empathy, professionalism, and integrity
• Willingness to learn and grow in a mission driven environment

Salary: $58,000+ benefits

Client Care Specialist Shift Supervisor 4pm-12am

Location: Peekskill, NY

Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill

 

Position Summary: the Jan Peek Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands-on guidance and support to staff, volunteers, and interns.

Key Responsibilities:

Staff Oversight

• Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
• Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable).
• Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry (SO) checks, and accurate HMIS data entry.
• Ensure and maintain accurate documentation logs, including:

o  Visitor and donation tracking

o  Green logbook entries

o  Shift summary reports

• Reviewing all HMIS data entry is accurate, current, and compliant with reporting requirements.
• Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards
• Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM.
• Make recommendations to improve efficiency and streamline service delivery
• Other duties as assigned

 

Operations Oversight:

• Ensure utensils and condiments are replenished
• Ensure adequate welcome kits are available for distribution
• Oversee facility cleanliness, including:

o       Kitchen cleaning and upkeep

o       Removal of garbage

o       Weekend deep cleaning tasks (bathrooms and additional sanitization)

 

Schedule:

• As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays.
   

Qualifications:

• High School Diploma or Equivalent
• Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation
• Experience with issues related to homelessness, mental illness, and trauma
• Proficient with Microsoft, HMIS and databases

 

Skills and Abilities:

• Strong commitment to social justice and equity
• Ability to work with diverse populations
• Excellent time management skills
• Self-starter; flexible; ability to adapt to urgency

 

Salary: $22/hour + benefits

Client Care Specialist Shift Supervisor 12am-8am

Location: Peekskill, NY

Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill

Position Summary: the Jan Peek Client Care Specialist Shift Supervisor 12am-8am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while adhering to organizational policies and procedures.  

Key Responsibilities:

Staff Oversight

• Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
• HMIS reviews to ensure all Emergency Services clients are accurately checked in and documented
• Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards
• Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 8 AM.
• Make recommendations to improve efficiency and streamline service delivery
• Conduct ongoing observation of resident well-being and adherence to program expectations.
• Make recommendations to improve efficiency and streamline service delivery

Operations Oversight

• Monitor facility supplies and restocks essential items (paper towels, toilet paper, soap,) ; Communicate facility preparedness and readiness to ensure safe operations for inclement weather , this is not limited to JPH furniture ( chairs, ES beds, common area furniture, etc.)
• Oversee facility cleanliness, including:

o   Kitchen cleaning and upkeep

o   Removal of garbage

o   Weekend deep cleaning tasks (bathrooms and additional sanitization)

• Oversees completion of scheduled facility inspections, ensuring documentation is accurate and findings are communicated to the Supervisor or designee
• Perform additional administrative and operational duties assigned to support program effectiveness.
• Other duties as assigned

 

Schedule:

• As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays.

Qualifications:

• High School Diploma or Equivalent
• Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation
• Experience with issues related to homelessness, mental illness, and trauma
• Proficient with Microsoft, HMIS and databases

 

Skills and Abilities:

• Strong commitment to social justice and equity
• Ability to work with diverse populations
• Excellent time management skills
• Self-starter; flexible; ability to adapt to urgency

Salary: $22/hour + benefits

CLIENT CARE WORKER   (ongoing)

Job Description:
Provide direct care, guidance and supervision to adults of all genders who are homeless and guests of CHHOP’s Jan Peek House shelter. Conduct initial intake and enter client information into a case management system. Provide a safe and structured environment for clients. Engage clients in activities and provide supplies including linens, food, clothing, and personal care items. Conducts oversight of routines of daily living. Draft reports, including narratives and incident reports. Maintain open communication with colleagues/supervisors. Carries out any other assignments as needed.

Qualifications:   

• High School Diploma
  
• Excellent oral and written communication skills
  
• Ability to work in a team
  
• Ability to multi-task 
  
• Excellent technology skills 
  
• Ability to work with a diverse population
  
• Sensitivity to marginalized individuals and communities
  
• Sensitivity to client trauma
  
• Commitment to working with homeless individuals in an environment that respects the human dignity of all.
  

Principal Activities: 

• Maintain a safe and structured environment by greeting and assessing clients
  
• Conduct initial intakes and enter guests’ information into an electronic case management system
  
• Develop good relationships with guests and contribute to the development of a positive atmosphere
  
• Ensure guests follow Jan Peek House Rules and procedures
  
• Draft reports, including drafting narratives and incidents about guest behavior/activity and concerns
  
• Interact with clients through activities and conversation.
  
• Distribute client necessities, including clothing and linens
  
• Prepare healthy snacks and meals
  
• Maintain regular and timely communication with colleagues and supervisors
• This position requires flexibility to support continuous client care and safe program operations. While a primary schedule may be assigned, Client Care Workers may be required to work alternate shifts, including overnight shifts, weekends, and holidays based on program and organizational needs.
  

Salary Range: Hourly wages begin at $19.  CHHOP provides all eligible full- and part-time employees with a comprehensive set of benefits that include PTO, Medical, Life, & Dental Insurance, 

401 (k) Plan, Holidays EAP, etc.