Careers at CHHOP

TEAM LEADER

Description: Reports to the Operations Director; supervises and coordinates client care workers and their schedules; monitors and implements daily house routines, house rules and programs for residents; interacts with residents in a supportive manner and encourages them to follow through on their service plans; suggests ideas for program changes/improvements.

Preferred Qualifications: Some college or trade school education preferred and two years of leadership experience. Candidate must be tech-savvy and comfortable using MS Office products and efficient at learning other database programs. S/he is willing to learn, flexible, and is a critical thinker with superb problem-solving skills. Must be committed to helping the homeless shelter population. 

Principal Activities:
•   Oversees scheduling of 24x7 coverage and ensures clear communication of changes across the client care worker team. 
•   Develops the trust and respect of the residents; acts as a role model in compassion toward residents for client care workers to emulate. 
•   Builds good relationships with staff, communicate client needs and issues with case managers. 
•   Takes responsibility for guiding client care workers on their shift duties including intakes, incident reports, rounds and de-escalation.
•   Ensures best practices are in place for cleaning and food prep protocols.
•   Supports the Operations Director with protocols and processes related to state and county requirements.
•   Attend staff meetings and in-service training workshops as required.
•   Other duties as required.

Please note the Team Leader will be required to have a flexible schedule to meet the agency's need for 24x7 coverage.

Salary Range: $42, 000+, medical and other benefits

Submit a cover letter and resume on the right side of this page.

No calls, please.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.

CLIENT CARE WORKER   (ongoing)

Organization Information: 

Our focus at CHHOP is housing and food equity. We operate a shelter for unhoused adults of all genders, including veterans, a collaborative housing and support services program for domestic violence survivors and their families, a permanent supportive housing program for chronically homeless individuals with a disability, a large “farm to pantry” food pantry and a rental arrears and community services program for immigrants and low-wage workers.

Job Description:
Provide direct care, guidance and supervision to adults of all genders who are homeless and guests of CHHOP’s Jan Peek House shelter. Conduct initial intake and enter client information into a case management system. Provide a safe and structured environment for clients. Engage clients in activities and provide supplies including linens, food, clothing, and personal care items. Conducts oversight of routines of daily living. Draft reports, including narratives and incident reports. Maintain open communication with colleagues/supervisors. Carries out any other assignments as needed.

Qualifications:   

• High School Diploma
  
• Excellent oral and written communication skills
  
• Ability to work in a team
  
• Ability to multi-task 
  
• Excellent technology skills 
  
• Ability to work with a diverse population
  
• Sensitivity to marginalized individuals and communities
  
• Sensitivity to client trauma
  
• Commitment to working with homeless individuals in an environment that respects the human dignity of all.
  

Principal Activities: 

• Maintain a safe and structured environment by greeting and assessing clients
  
• Conduct initial intakes and enter guests’ information into an electronic case management system
  
• Develop good relationships with guests and contribute to the development of a positive atmosphere
  
• Ensure guests follow Jan Peek House Rules and procedures
  
• Draft reports, including drafting narratives and incidents about guest behavior/activity and concerns
  
• Interact with clients through activities and conversation.
  
• Distribute client necessities, including clothing and linens
  
• Prepare healthy snacks and meals
  
• Maintain regular and timely communication with colleagues and supervisors
  

Salary Range: Hourly wages begin at $19.  CHHOP provides all eligible full- and part-time employees with a comprehensive set of benefits that include PTO, Medical, Life, & Dental Insurance, 

401 (k) Plan, Holidays EAP, etc.

No calls, please.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.